Before you write
Questions we get asked most.
What do you need from me to give a price?
Destination city and country, the approximate weight and box sizes, and what's inside. A photo of the goods on WhatsApp usually answers all three at once.
How long does a shipment take?
It depends on the route and the mode. Air freight and courier are the quickest, sea freight is the most economical for anything heavy. We give you a realistic window with the quote rather than a best-case number.
Do you pack the goods, or should I?
We can do it, and for fragile, heavy or high-value cargo we'd rather. Packing is where most damage is prevented, so we build crates and cushioning around the goods and the route they're taking.
Do you handle customs paperwork?
Yes — import and export documentation is prepared and filed by our own team at both ends. It's the most common reason shipments get delayed, so we don't hand it to anyone else.
Can you ship personal or household items?
Yes. Household goods, personal effects and excess baggage are a regular part of what we move, whether it's a full relocation or a few cartons to family overseas.